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NexxLinx is a Business Communication Solution Provider. We will apply our technology and proven process (know-how) to your business to produce guaranteed results! NexxLinx combines Service-Oriented Architecture (SOA) with Next Generation IP (voice, video, data) to produce Next Generation results.

In other words, we use technology and a proven process to enable your business to do things better, faster, cheaper.

NexxLinx Management Team

Craig Mento, President and Chief Executive Officer

As Chief Executive Officer, Mento holds the responsibility for aligning business strategy execution with fiscal responsibility. Mento has more than 25 years of managerial experience in the technology and telephony industry and has held senior positions at Vocalocity, Telera, TeleTech, Sperry, Bell Labs and Unisys.

As Sr. Vice President of Sales, Mento was the energizing force behind Telera's channel and sales efforts, focusing on service provider customers. Prior to that, he was responsible for directing the European subsidiary of TeleTech as President and General Manager. For over twenty years he spearheaded major programs at Sperry and Bell Labs. He holds two patents for database design while with Sperry and Bell Labs. He completed his career at Unisys as General Manager of their Communications Systems Division. Mento graduated from The Citadel with a B.S. in Mathematics with post-graduate work at Wharton.

Robert Hornbuckle, Chief Information Officer

Mr. Hornbuckle leads a staff of technologists across three centers to ensure the seamless operation of systems for NexxLinx. Proficient in the workings of numerous platforms and programs, Mr. Hornbuckle was Vice President of Technology for Gibralter Publishing, Inc. and Gibralter Data Services, Inc. He was a former Director of MIS Operations for Cheyenne Software, Inc., and Senior Consultant in Electronic Commerce Practice for KPMG Peat Marwick, LLP, where he designed and implemented international e-commerce networks for KPMG clients. Mr. Hornbuckle graduated summa cum laude from Fordham University in New York.

William I. Coffeen III, Senior Vice President of Sales

Mr. Coffeen is a strategically focused sales executive whose integrated Client Partnership approach to Business Development has provided the basis for significant achievements in executive sales where he consistently led management teams on the National and Regional levels. Mr. Coffeen brings over 25 years experience in Technology and CRM. His career includes positions in Sales, Sales Management and General Management with Sperry, Unisys, Wang Laboratories and TeleTech Holdings. Mr. Coffeen was responsible for developing several key strategic sales initiatives, which played a major role in enabling Wang Laboratories to emerge from chapter 11 and become a recognized Global Services provider. He successfully teamed with Mr. Craig Mento at TeleTech Holdings, where they initiated and implemented several key Fortune 50 relationships within the Telecommunications Industry. These partnerships were instrumental in Teletech’s successful IPO. In addition, Mr. Coffeen holds both a B.S. and MBA degrees.

Jeff Buckman, Chief Operations Officer

Mr. Buckman leads the Operations, HR , Client Services and IT Infrastructure staffs of Nexxlinx centers, responsible for overall administration and business operations. Mr Buckman has a demonstrated track record of increasing productivity and revenues by leading the planning, development, and implementation of cutting-edge solutions that address real business needs. At PRC Corporation, Mr Buckman orchestrated the turnaround of a 500 seat contact center in Texas, transforming the center into a nationwide leader in Key Performance Metrics. His career spans positions such as Systems Information Manager, Executive Consultant, Chief Information Officer, and Vice President of Information Technology. Mr. Buckman met Mr. Mento and Mr. Coffeen during his work with Teletech Holdings as Vice President of Applications Development and later, Management Information Systems.

Jan Santafede, Vice President of Client Services

Ms. Santafede has over fifteen years experience in customer care center management, and client services and is certified by the COPC Standards Committee in call center operations. COPC (Customer Operations Performance Center) certifies centers and center managers based on excellence in quality, service, cost reduction, customer satisfaction and profitability. Formerly, Ms. Santafede served as General Manger for Market Central, Inc., Vice President of Membership Services for Gibralter Publishing, Inc. and Vice President of Customer Service for Gibralter Data Services, Inc. In addition to her COPC certification, Ms. Santafede holds a degree in Business Administration from Campbell University and is a graduate of the J. L. Kellogg Graduate School of Management program for Delivering Excellent Customer Service.