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NexxLinx is a Business Communication Solution Provider. We will apply our technology and proven process (know-how) to your business to produce guaranteed results! NexxLinx combines Service-Oriented Architecture (SOA) with Next Generation IP (voice, video, data) to produce Next Generation results.

In other words, we use technology and a proven process to enable your business to do things better, faster, cheaper.

NexxLinx Company Overview

We deliver the best customer relationships, with the lowest support cost. Not through low cost foreign labor arbitrage, but by applying innovative thinking and advanced technology to meet quality and cost performance objectives.

Our unique network-based services platform delivers a consistent and compelling customer experience across multiple channels, devices, and media. Whether it’s in our own call centers, corporate offices, home agents or satellite locations, we find the best talent to drive equity-building customer interactions.

By tailoring our solutions to your enterprise, you gain agility in the marketplace that you wouldn’t ordinarily have. NexxLinx solutions allow one-to-one marketing capability on a performance-based budget. There are unlimited choices when applying this model to your business, among them are outsourcing, co-sourcing, and in-sourcing, at onshore, near-shore and offshore locations.

Strategy

NexxLinx has achieved growth by changing the way contact centers do business. The market reality is that most current contact centers operate legacy environments with multiple “silos” of voice and data that are patched together by huge support staffs and outside consultants, requiring continuing capital outlays to stay operational, and an army of programmers to introduce new services. They are not prepared for next generation services delivery.

NexxLinx has created a unique integrated software platform that focuses on increasing the efficiency and eliminating cost from outsourced Business Transactions and Processes. The success of NexxLinx’s application layer product has coincided with and been driven by the convergence of voice and data communications. NexxLinx utilizes a studio tool to enable business users to quickly orchestrate multi-modal communications (like voice, video and data) with standard IT applications/DB sets. This tool, with a run-time environment, takes advantage of the following paradigms:

Voice-over-Internet-Protocol (VoIP) is widely available

Internet technology has become the standard for telecomm systems (i.e. Services-Oriented Architecture (SOA), Java 2 Platform Enterprise Edition (J2EE)).

Distributed architecture allows for new innovations (e.g. Next-Generation VoIP Platform, Internet Multimedia Subsystem (IMS))

Internet Engineering Task Force (IETF) and World Wide Web Consortium (W3C) Standards are now mandated (i.e. Session Initiation Protocol (SIP), Voice Extensible Markup Language (VXML), Web Services, etc.

NexxLinx, Inc., based in Atlanta, has been in operation since 1999.