Nexxlinx Technology

Technology Overview

At Nexxlinx, our strategy is to provide our clients with cost effective technological interventions to improve the overall customer experience. Our solution provides a single integrated platform:

ACD/PBX/CTI- based on an open source solution, Nexxlinx offers:

• A cloud-based world class integrated multi-channel contact processing platform that is open, expandable, and extensible to meet your business needs.

Application Development Platform - Nexxlinx can help you rapidly design and deploy application mash-ups such as:

• Unified Desktop solutions
• Integrated inbound and outbound IVR solutions
• Complete integrated Business Process Development platform that dramatically reduces time to delivery and change management overhead

Our Platform

Our contact center solution is a comprehensive, feature rich platform that handles voice, email, fax & chat seamlessly through the same queue. Nexxlinx provides a secure multi-tenant cloud-based IP Solution.

Integrated into our solutions platform is an IP PBX system.

• Geographically independent
• Includes all first tier PBX features, including voice mail to email integration

Nexxlinx employs a next-generation EC2 (Elastic Computing Cloud) for its technology deployment platform because it introduces a paradigm-shift that changes the way computing services are delivered. Nexxlinx uses it to bring these advantages to your business:

Liven up your web presence with integrated communications features from Nexxlinx, including click-to-talk, scheduled call backs, chat, email, and web collaboration.

Our Reporting

Our reporting features over 30 major categories of data that is easily customized with Crystal Reports. Reports can be output on demand or automatically as your specific needs dictate. Full web access is available.

Our Remote Solutions

A key strength of the Nexxlinx solution is its flexibility to support satellite and home offices.

@Home Agents Provides full functionality of in-center agents. Home deployments done via remote VPN client. Mass home agent deployment requires a proxy implementation.

Office Anywhere Architecture is same as main sites, sized appropriately. Nexxlinx supports unlimited satellite sites.

Nexxlinx can work with you to design and deploy a comprehensive strategy for remote site/agent management

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