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NexxLinx is a Business Communication Solution Provider. We will apply our technology and proven process (know-how) to your business to produce guaranteed results! NexxLinx combines Service-Oriented Architecture (SOA) with Next Generation IP (voice, video, data) to produce Next Generation results.

In other words, we use technology and a proven process to enable your business to do things better, faster, cheaper.

Live Web Chat Support

Simple. Powerful. Live. Nexxlinx offers Web Chat support applications that deliver instant messaging technology to your customers' fingertips, bringing instant access to your Customer Support Team.

Live Customer Support Associates deliver World Class customer service. More satisfied customers bring loyalty and more sales. Greater ROI, higher conversion rates, less shopping cart abandonment-all a part of the Nexxlinx success story!

A great website alone doesn't sell

With live chat support our Customer Care Associates are always available to meet-and-greet your website's visitors. We provide a conversation to engage your customers and quickly respond to queries with personalized assistance. We keep your customers at your website.

A personal touch

Our Customer Care Associates utilize our web chat applications to rescue customers from check-out errors or zero search-return encounters. For example, a customer has been in the shopping cart page for several seconds - we send them a message: "Do you need help with your checkout?" We can also initiate live chat customer support within seconds to assist website shoppers after a product search returns zero results - "Hi! May I offer you some assistance with your search?" Our proactive live chat allows visitors to know that the service is available without being intrusive. After a delay, the chat window disappears if there is no response.

We're listening

Nexxlinx Customer Care Associates provide reactive chat support now - when the customer wants it. Brand quality is closely ranked with service quality - the quick response of our Associates with a live chat ensures a greater opportunity to differentiate your brand and enhance the customer experience.

Come grow with us

Nexxlinx helps you build customer loyalty and increases customer retention. Our Customer Care Associates give your website visitors the special attention they need and convert them into long-time customers. As a Value- Add Service, Nexxlinx provides customized reports to measure the effect of proactive and reactive live chat events. Our goal is to provide helpful and efficient service to your website visitors. In doing so, this boosts your sales and grows customer loyalty.