Interactive Voice Response(IVR)

IVR is a technology that allows a computer to detect voice and dual-tone multi-frequency signaling (DTMF) keypad inputs, but the difference between an IVR experience that clearly and effectively guides a caller through the process to achieving an is not technology but design. At Nexxlinx, an IVR system never strands a caller without the option of reaching a live representative trained to assist them.

Good design includes the option for help

What can be more frustrating to a customer or more damaging to the reputation of a company than being lost in telephone limbo without a guided path to an easy way out? Nothing is more efficient or effective than a self-guided, easy-to-understand self-service system or IVR. Nexxlinx gives you the best of both worlds with our IVR programs and services. We can act as your primary IVR provider or as overflow on-demand backup to your in-house programs.

IVR is about self-service, which many customers prefer.

However, no customer wants to feel lost or abandoned. The design of an effective IVR solution includes a way for the customer to opt for live support. Designed properly, IVR can help your customers get the help they need faster and more efficiently, allowing your live agents to provide support to customers via phone.

Pick a service, any service

Nexxlinx offers many IVR applications: Lead generation, NACSZ capture, automated surveys, Help lines, FAQ's, and Order Status. Nexxlinx also offers Voice Broadcasting - the ability to send out thousands of calls communicating time-critical information.