Contact Center Solutions Overview
Once we have a clear understanding of your requirements, our professionals build recommendations that will make a difference.
Our service offerings include inbound and outbound customer care, telemarketing and data collection, help desk, e-mail processing, live web and
voice interaction, back-end data processing, and cash management and fulfillment, delivered through onshore, near shore, or offshore locations.
Nexxlinx Skill Set
Customer Service/Back Office
Nexxlinx offers a dedicated, highly skilled Customer Support team to handle your company's Customer Care and Support issues. Our Agents provide a unique
end-to-end solution for a number of industries, in multiple languages and locations across the globe. Nexxlinx offers Voice-to-Back Office Customer Care,
using every customer interface from voice to email to chat.
Tech Support
The Nexxlinx Level 1/Level 2 Technical Support team currently provides post sale, in-game, and troubleshooting support for leading developers and publishers
of today's popular video games. Agents in this field have a passion for the product they're supporting and deliver superior customer service to our Gaming clients.
Inbound Sales
Nexxlinx boasts a dedicated Inbound Sales team, trained to upsell and create revenue streams from simple Program sign-up and inquiry calls.
Retention
At Nexxlinx, Retention is our specialty! We were the first to staff a dedicated, outsourced Retention team, then used our Business Model to create revenue for one of the nation's largest cable clients.
Major Vertical Segments/Partners
Nexxlinx has spent the last decade developing a unique, Next Generation Technology platform that enables us to meet the needs of multiple industries. No matter the
vertical, we have a solution that will cut operational costs, increase revenues and profits, and streamline your organization. Our platform provides the innovation
to operate seamlessly in countries across the globe, meaning we can offer superior service and unmatched results, provided by the best and brightest Customer Service
Agents in the industry. This is how Nexxlinx can serve any industry "Better, Faster, Cheaper"!
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