Complete Contact Center Overview

The Nexxlinx Solution is a complete contact center system that includes a rich suite of customer-relationship management (CRM) applications. The contact center functionality delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multimedia contact management to contact center agents over an IP infrastructure.

Our solution provides a single integrated platform (ACD/PBX/CTI) based on an open source solution that is a cloud-based, world class integrated multi-channel contact processing platform that is expandable to meet your business needs.. Nexxlinx can help you rapidly design and deploy application mash-ups such as:

• Unified Desktop solutions
• Integrated inbound and outbound IVR solutions
• Complete integrated Business Process Development platform that dramatically reduces time to delivery and change management overhead

Once we have a clear understanding of your requirements, our professionals build a program that will net results. Nexxlinx Service Offerings include:

Order Management Technical Support Help desk Sales, Cross-sell, upsell Loyalty Programs Reservations Managed CRM Consumer Affairs Crisis Management eMail Response Live Chat Support All Nexxlinx solutions can be delivered via onshore, near shore, offshore or @Home locations.

Mike Ludlum SVP, Entrepreneur Media Inc.

Outsourcing

• Internal Contact Center Solutions
• Strategic Outsourced Business Partner Program

Technology Service Provider

• IP-Based Network Centric Platform with call center capabilities
• Enabling Technologies
  • Unified Communication and Application Platform
  • Voice Self Service
• Innovative Modeling Tool
  • Business process design across all media channels and legacy/web databases
  • Application Development and Integration

Customer Service/Back Office

Nexxlinx offers a dedicated, highly skilled Customer Support team to handle your company's Customer Care and Support issues. Our Associates provide a unique end-to-end solution for a number of industries, in multiple languages and locations across the globe. Nexxlinx offers Voice-to-Back Office Customer Care, using every customer interface from voice to email to chat.

Tech Support

The Nexxlinx Level 1/Level 2 Technical Support team currently provides post sale, in-game, and troubleshooting support for leading developers and publishers of today's popular video games. Associates in this field have a passion for the product they're supporting and deliver superior customer service to our Gaming clients.

Inbound Sales

Nexxlinx boasts a dedicated Inbound Sales team, trained to upsell and create revenue streams from simple Program sign-up and inquiry calls.

Retention

At Nexxlinx, Retention is our specialty! We were the first to staff a dedicated, outsourced Retention team, then used our Business Model to create revenue for one of the nation's largest cable clients.

Nexxlinx has spent the last decade developing a unique, Next Generation Technology platform that enables us to meet the needs of multiple industries. No matter the vertical, we have a solution that will cut operational costs, increase revenues and profits, and streamline your organization. Our platform provides the innovation to operate seamlessly in countries across the globe, meaning we can offer superior service and unmatched results, provided by the best and brightest Customer Service Associates in the industry. This is how Nexxlinx can serve any industry "Better, Faster, Cheaper"!