Case Studies eTail | eCommerce Publications Media | Communication | Cable Gaming

NexxLinx is a Business Communication Solution Provider. We will apply our technology and proven process (know-how) to your business to produce guaranteed results! NexxLinx combines Service-Oriented Architecture (SOA) with Next Generation IP (voice, video, data) to produce Next Generation results.

In other words, we use technology and a proven process to enable your business to do things better, faster, cheaper.

Contact Center Solutions Overview

Once we have a clear understanding of your requirements, our professionals build recommendations that will make a difference. Our service offerings include inbound and outbound customer care, telemarketing and data collection, help desk, e-mail processing, live web and voice interaction, back-end data processing, and cash management and fulfillment, delivered through onshore, near shore, or offshore locations.

Nexxlinx Skill Set

Customer Service/Back Office

Nexxlinx offers a dedicated, highly skilled Customer Support team to handle your company's Customer Care and Support issues. Our Agents provide a unique end-to-end solution for a number of industries, in multiple languages and locations across the globe. Nexxlinx offers Voice-to-Back Office Customer Care, using every customer interface from voice to email to chat.

Tech Support

The Nexxlinx Level 1/Level 2 Technical Support team currently provides post sale, in-game, and troubleshooting support for leading developers and publishers of today's popular video games. Agents in this field have a passion for the product they're supporting and deliver superior customer service to our Gaming clients.

Inbound Sales

Nexxlinx boasts a dedicated Inbound Sales team, trained to upsell and create revenue streams from simple Program sign-up and inquiry calls.

Retention

At Nexxlinx, Retention is our specialty! We were the first to staff a dedicated, outsourced Retention team, then used our Business Model to create revenue for one of the nation's largest cable clients.

Major Vertical Segments/Partners

Nexxlinx has spent the last decade developing a unique, Next Generation Technology platform that enables us to meet the needs of multiple industries. No matter the vertical, we have a solution that will cut operational costs, increase revenues and profits, and streamline your organization. Our platform provides the innovation to operate seamlessly in countries across the globe, meaning we can offer superior service and unmatched results, provided by the best and brightest Customer Service Agents in the industry. This is how Nexxlinx can serve any industry "Better, Faster, Cheaper"!