Customer Retention

Customer Retention Services

It costs five times more to win a new customer than to retain a current customer. Client surveys affirm that our customer retention program is among the best in the industry.

A key component to effective Customer Retention is motivated Associates, trained to save, and then to sell. Our Associates are incentivized, both by NexxLinx and various clients. The contact center atmosphere is lively, encouraging, and lightly competitive. We keep morale high and attrition down with reward programs that vary by client and Associate level. NexxLinx uses a recruitment strategy designed specifically for the contact center environment, which enables us to seek out and hire the right Associate for the job. This why our save rates are consistently 70% or better. Our Associates not only "win" the customer back but also establish a rapport that turns that dissatisfied customer into a loyal one.

RESULTS

And we'll show you the results. Our Customer Service/Retention Teams have documented save rates of 70% and above.

Our primary goal is to make the sale and win the customer back, using a focused, repeatable process, at a price point that yields immediate impact.