Case Studies eTail | eCommerce Publications Media | Communication | Cable Gaming

NexxLinx is a Business Communication Solution Provider. We will apply our technology and proven process (know-how) to your business to produce guaranteed results! NexxLinx combines Service-Oriented Architecture (SOA) with Next Generation IP (voice, video, data) to produce Next Generation results.

In other words, we use technology and a proven process to enable your business to do things better, faster, cheaper.

Nexxlinx Inbound Sales

The Contact Center is one of the most important channels for delivering your products and services to potential customers. Contact Center Associates are sometimes the only employees whom current and potential customers ever encounter. When existing or potential customers call regarding your products and services, contact center representatives must provide excellent service and professional, needs-based selling in a way that builds and sustains customer relationships.

CLIENT SPECIFIC SOLUTIONS

Our Client Services and Inbound Sales Associates are focused on performing according to several key performance indicators (KPI) for core metrics, the chief indicator being RGU's (Revenue Generating Units). While our Retention team works to retain existing customers wishing to downgrade/disconnect by offering discounts and incentives to remain loyal, our Inbound Sales team offers attractive packages, bundles, price lock guarantees and other tempting offers to win new customers and initiate business. In order to meet our client's goals, we have developed a Staffing Solution to recruit Associates for this type of position. This creates a performance driven sales environment with emphasis on coaching and training, followed by frequent quality analysis and evaluation.

DELIVER QUANTIFIABLE RESULTS

The Nexxlinx Management team utilizes a leadership program that concentrates on coaching behaviors versus coaching to metrics. Nexxlinx improves performance by identifying qualities and characteristics of an effective Sales Agent. Then we model that behavior throughout our centers using feedback, rewarding positive behavior and measuring success.

Nexxlinx also implements a Sales Model (Sell, Satisfy, Succeed), that provides our Associates with a defined process to maximize every opportunity. We set clear, achievable goals with incentives related to the client's key value drivers. By recognizing and rewarding high performers, Nexxlinx is able to ensure maximum net sale results.

Finally, Nexxlinx employs the best practices across all sales programs, including call flow and closing tools. Leveraging IVR and skills-based routing technology improves performance and customer satisfaction. By understanding how key metrics influence the highest value, the management team is able to create real and demonstrated results, which are available via our customized reporting application, in real time and on demand.