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Nexxlinx Technology Support
Nexxlinx is a tech savvy, Nex Gen outsourcer, so we know firsthand what skills are necessary to succeed as a Tech Support/Helpdesk Agent provider. Our Technical Support clients represent the largest, most popular and most demanding brands in the world. Our Technical Support Solution is unparalleled, evidenced by our consistent ranking as a first choice partner in this field. The quality of your products and services are a priority to your business, but not at the expense of the customer experience. Whether you require associates for end-user questions or engineers for advanced Technical Support, we can provide specialized services to ensure a superior customer experience. At Nexxlinx, we train our Associates to perform according to a number of key metrics, including FCR (First Call Resolution). 95% of our calls are resolved on the first interaction with the customer. Our Associates are cross-trained among Game genres and levels, able to resolve customer issues expediently. A customer will only be transferred to another Associate or department when the nature of the issue calls for an extremely high level of knowledge, skill or security and must be escalated to be resolved efficiently. Our highly knowledgeable, educated Technical Support team is trained to operate your product, inside and out, identifying the best strategy to efficiently and effectively service your customers while exceeding your goals. We recruit tech-savvy individuals who pride themselves on their service ethic, which means customer satisfaction always comes first. By solving technical problems correctly and quickly, Nexxlinx builds brand loyalty and opens the door for additional cross-sell and upsell opportunities. For a leading developer and publisher of video games, Nexxlinx used its Technical Support expertise in combination with upsell/cross-sell programs to create quantifiable value of over $5 million in sales revenue. How Our Technical Support Solutions Can Serve Your CustomersNexxlinx offers services in a wide range of products to meet your diverse support needs:
Nexxlinx offers multi-tiered Technical Support options:
Nexxlinx also offers advanced Technical Support options:
Nexxlinx Technical Support expertise includes:
MULTISHORE SOLUTIONSWith contact center locations in North America, Asia, South America, and Europe, and a staff capable of offering support in up to 19 languages, Nexxlinx Multi-shore Solutions will match the locations or regions skill sets to the needs of your technical support, guaranteeing your customers a superior experience and your company lower costs. With Nexxlinx, your company and customers can be assured of:
@HOME ASSOCIATE SOLUTIONSDelivering technical support can be a challenge but with Nexxlinx @Home Associate Solutions, our clients can take advantage of highly skilled, experienced, and productive ssociates that deliver a superior customer experience. Since Nexxlinx has no geographical limitations to find technical support @Home Associates, we can ensure they have the skills needed to support the most complex technical products, even if advanced education, like an engineer, or certifications is required. Our security, training, coaching, and quality practices provide you and your company with a technical support service that offers improved agent productivity and customer satisfaction, guaranteed! CUSTOMER SATISFACTION MEASUREMENTProviding customer service for technical products can be complicated due to the complexities of the products themselves and the customers' potential lack of full technical understanding of the product. So, how do you ensure your technical support is satisfying your customers in order to get them to use your products and, just as important, purchase more? Nexxlinx Customer Satisfaction Measurement specializes in collecting, analyzing, and transforming customer intelligence into answers and action plans that will improve your ability to deliver a superior technical customer support experience improving retention and revenue growth. |
